This is a stereotype of British culture, probably one of the most well-known ones. I would not say it’s particularly accurate, that we love it. But what is definitely true is that we do a lot of it, so I can see how that can easily be mistranslated into we enjoy it.
One place where there is a very long queue at least where I live is Primark, for those reading this who don’t know this is a clothes shop.
Primark have created what I lovingly call a perk of disability, where they allow (visibly) disabled customers, which I am, to skip the very very long queue.
They do this quite clearly without the intent of accessibility or inclusion, whichever way you want to frame it in this context. I could argue that they do it in order to get visible disabled people out of the shop as quickly as is possible, but even I think that is to negative. I truly believe that they believe they are doing what is best for us as disabled people to provide the most access for us. But in all honesty, it makes no sense to be.
It is to be frank, a bizarre expression of inclusivity, to allow us to effectively queue jump. That said it does fit with the generalisation of society of disabled people as need a one size fits all approach to our inclusion. What I’m in essence saying is that for the majority of disabled people, and please do feel free to correct me if you think I’m wrong, I don’t need to skip a queue. Some people simply need somewhere to sit while they wait, or someone to carry shopping, an accommodation like this would be more helpful.
Skipping a queue is a simply an accommodation afforded by Primark to tick the box that Primark provide an accommodation to disabled people.
And it got me thinking about how much of the accommodation given for disabled people is actually the accommodation that they need, for the actual inclusion of disabled people in society? And how much is accommodation for the sake of accommodation?
Does the answer to this question truly matter so long as the accommodation is being provided?
I think that most people who are not in need of such accommodations themselves, might say that this doesn’t truly matter. But I honestly think that it does matter, and that the action of Primark is a perfect example of this.
If they think they’ve ticked a box, there’s no reason for them to try to tick it correctly. My own experience on this suggests that they will be insulted if you try to suggest they might not have ticked the box correctly. By this I mean that I have been to places that call themselves accessible, and pointed out how they are not in fact accessible, they became frustrated with me.
People within society have started to at least see accessibility in some way, but they now seem to stop at step free access. As if the fact that someone can get in the building is proof enough of there inclusion. Never mind that they cannot reach the shelves within the shop, you give them priority in the queue and step free access of course, you have done enough. Congratulations.
I know I’m sounding a bit dramatic in this post, but honestly on reflection, this is how I usually feel I am being treated in society in general.
All of this said, when you can’t simply change the system at the flick of a switch, you should enjoy the perks that come with the position you find yourself in. Such as jumping the queue, but I also got a free balloon, and some ice cream that wasn’t technically free, but I did not pay for it, so it was free to me.