The carers were late for my call this morning even though I told them I had an appointment this morning. Luckily as I was able to rush, I was not late for the appointment.

But I’ve now put in my first complaint with this company. I understand they’re busy, and 7am is a hard call, but they shouldn’t have agreed to take on my call if they couldn’t do the time.

The time is important, for me and for my independence. And they’re making living my life feel impossible by simply b